FAQ

How long will it take to receive my order?

Most personalized orders are ready to ship in 7-10 days. During peak seasons, it may take a little longer, but we’ll always keep you updated.

Can I customize my order?

Yes! Many of our items can be personalized with names, initials, or design details. Just select your options when adding to cart, or contact us for special requests.

Do you accept returns or exchanges?

Because each item is made just for you, all sales are final. If we’ve made a mistake on your order, we’ll gladly make it right—just reach out to us.

What if I need my order by a certain date?

If you need your order for a special occasion, please contact us before ordering. We’ll let you know if rush processing is possible.

How should I care for my personalized items?

For best results, we recommend washing in cold water on a gentle cycle and laying flat to dry. Avoid bleach and ironing directly over embroidery.